top of page
Image by Jazmin Quaynor


We strive to provide the highest level of satisfaction for all services. Consultations are of utmost importance to get a clear understanding of what you want to achieve. Consultations are $25 and serve as a deposit towards your next rebooked service. If you are not satisfied with the end result, we ask for the opportunity to adjust any service to create your desired result. We ask if an adjustment is needed that it be scheduled 7-10 days after the original appointment. First time clients are required to reserve appointments with a credit card. 


We do ask that we receive 24-hour cancellation notice for haircut appointments and spa services. Color, perm or keratin appointments we ask for a 48- hour cancellation notice. Cancellations outside those time frames will be subject to 100% service charges. “No-Call No-Show” appointments are also subject to 100% service charges and may not be rebooked for future appointments per salon discretion.

Running Late

We understand that life sometimes gets off schedule. We do ask if you are running more than 15 minutes late to understand we may need to reschedule your appointment for another time. The rescheduling requirement will be based on whether or not the service providers can perform desired service in remaining service time allotment.


We will gladly honor returns for product exchange only within 30 days of the original purchase date. We will not accept any product for returns after 30 days, from any other salon/Aveda retail store or online. All returns must be accompanied with a receipt. We will not issue any cash, check or credit card refunds. All sales are final on Personal Blends, makeup, blow dryers and flat irons.

bottom of page